Automated and optimized field service scheduling

 

 

As a field service provider, you have to cope with the shift from traditional to modern field service. In order to stay competitive, the digitalization, automation and optimization of your mission critical field service processes is highly essential and must be addressed today. This involves i.e. the order creation, planning, execution, documentation, controlling and monitoring.

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Besides traditionally existing solutions for general field service management, different modern solutions in the context of IoT, Predictive Maintenance and autonomous devices are entering the market. A fully automated field service approch is no longer a dream, it is happening right now.

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In this respect, ProgiCom Smart Scheduling solution covers the scheduling part of your process, supporting a step by step transition - not only technical wise, but also allowing a realistic shift of your organizations mind set. It extends your existing system landscape and is fully interoperable with solutions of other process steps.

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SMART CITY
Half of the world’s population already lived in urban area in 2013. It is expected to almost double from 3.6 Billion to 6.3 Billion by 2050. Furthermore, over 50% of urbanization involves cities of less than 500k people.
Due to the complex and highly dynamic nature of processes within a urban area, this raises many challenges to be addressed in order to provide a sustainable and healthy environment.
In this respect, service providers, including those in the mobility, energy, water, cleaning, hygiene, security and telecommunication sectors, have a major responsibility and directly influence the living conditions of a city’s population day by day.
This responsibility must not be dependent on single, error prone and intransparent human decisions. Field service tasks must be planned and executed by following predefined guidelines, having a global view on the time and geographic factors of single tasks, considering dependencies between tasks of one provider and even by utilizing synergy effects between the different service providers of a city.
Our Smart Scheduling solution is an enabler for automated and optimized resource scheduling within a Smart City, leading to an ultimate efficiency of service providers’ limited resources, allowing a higher availability of critical infrastructure and sustainably improving the goals of a Smart City